Support, clearly explained
Questions, answered.
Current answers about the Store, exclusive productions, Community, services and your Library.
About NocturnaWhat is Nocturna Sounds?
Nocturna Sounds is a digital store, resource membership and studio-service experience for independent electronic music producers.
StoreDo I need an account to browse?
No. Public Templates, Sample Packs, Ghost Productions, Community details and Services can be explored without an account.
StoreWhat is a Template?
A Template is a production project file presented with its approved DAW, compatibility, included files and license information.
StoreWhat is a Sample Pack?
A Sample Pack is an original audio resource. Each release lists only the contents, formats and previews approved for that product.
AccessHow do free Templates work?
Choose Get free template on an eligible release, sign in or create an account, and continue back to that release. Confirmed access appears in your Library.
AccessHow much is a Premium Template or Sample Pack?
The approved standard price is €13. A purchase action is shown only when that product and checkout capability are available.
Ghost ProductionsWhat makes a Ghost Production exclusive?
An available Ghost Production can be sold once. After a confirmed sale it becomes SOLD, cannot be purchased again, and never displays the buyer’s identity.
Ghost ProductionsCan I listen to or buy a SOLD production?
A SOLD production has no checkout. Only public media that remains approved for that state may be shown.
CommunityWhat does Community include?
Community includes credits per qualifying paid cycle, a capped balance, a Monthly Community Drop, Early Access and progressive member pricing on explicitly eligible Ghosts and services. Current amounts and tiers are shown on the Community page.
CommunityHow do Community credits work?
One eligible resource costs one credit. Eligible Templates, Sample Packs and Monthly Community Drops show that status clearly. Redeemed access stays in your Library.
CommunityIs Community a social network?
No. Community is a resource membership, not a feed, chat server, ranking system or public-profile network.
ServicesWhich studio services are available?
Exclusive Ghost Production, 1:1 Production and Co-Production use a custom quote. Mixing is €97 and Mastering is €29.
ServicesHow do I request a service?
Choose the exact service and complete its server-validated brief. You can save an anonymous draft, then sign in or create an account to continue privately.
LibraryWhere do I find my files?
Confirmed owned or redeemed content appears in Library. Use the primary download action for the main package and the secondary asset links where available.
SupportHow do I get help?
Use Contact to choose customer support, a service enquiry, or a licensing and business conversation. Account-based messages stay available in your inbox.
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